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Internship IT (Deliver Services & Optimize Contracts Department)

Amsterdam, North Holland · Information Technology
Would you like to put to practice what you’ve learned at university? Do you want to experience hands-on what your dream job is actually like?  For our Deliver Services & Optimize Contracts (IT) department we are looking for a proactive, detail oriented, eager and ambitious intern who will operate as part of the team.
There is a pleasant working atmosphere where there is room for personal development and where initiative is valued.
Duties and Responsibilities:
  • Assist with Service Deliver Projects
  • Support of internal users with PC and mobile device issues
  • Identify and resolve hardware and software problems on servers and network equipment
  • Assist PC/LAN Manager with managing asset inventory and related documentation
  • Major infrastructure projects planned for 2018/2019 include the replacement of desk phones with Voice over IP technology, deployment of new PCs including upgrades to Windows 10 and Office 2016 and O365
  • Opportunities for cross-training include software development, project management, and security access administration
  • Take personal ownership of assigned tasks and client satisfaction.
  • Assist in providing premium remote and on-site IT support to all clients and escalate as necessary.
  • Build, install and configure new client computers and network equipment.
  • Troubleshoot hardware, software and connectivity issues.
  • Assist with client network upgrades and technology refreshes.
  • Update and maintain internal stock and client equipment inventories.
  • Proactively maintain client systems.
  • Monitor customer networks and escalate issues as required.
  • Use ticketing system to manage support requests, escalate issues, document all remediation efforts and maintain equipment specifications and inventories.
  • Excellent written and verbal communication skills in English is a must, Dutch or other language is a pre.
  • Good skills in Excel and Word is a must
Education and Experience:
  • Following a degree focusing on IT systems and networks or similar technical education

Key competencies required:
  • Pro-active
  • Detailed oriented
  • Structured and logical thinking
  • Result oriented and open to self-development
About us:
GarantiBank International NV (“GBI”) is a mid-sized European bank established in Amsterdam, the Netherlands since 1990 and serves to corporate and institutional and retail clientele. GBI is a wholly-owned subsidiary of Turkiye Garanti Bankasi A.S. (Garanti) and has presence in Germany, Switzerland and Turkey. Our ultimate parent is BBVA.

It is a full/part time internship for a period of minimum 3-9 months. Internship remuneration - 500 based on full time.
Starting date ASAP.
Please apply via the link or send us your motivation letter and CV in English to ieschbach@garantibank.eu

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